Contact Us

The simplest way to contact Video to Frames is by email. Please do not attach private or sensitive source videos; if a video is needed to diagnose an issue, we will tell you what to share.

For a technical issue, include as much of the following as you can:

• Your browser name and version
• Your operating system or mobile device
• The video format, approximate file size, and extraction mode you used
• What you expected to happen and what happened instead
• The error message or console log, with private details removed

The most common cause of failed extraction is a codec the browser cannot decode. Before writing in, try playing the video in a normal browser tab — if it does not play there, the file itself is usually the problem.

Suggestions are welcome. When you describe a feature, include the job you are trying to do and how often you do it — that helps prioritize.

For questions about information handling, review the Privacy Policy first. For questions about using the service, see the Terms of Service.

Copyright or DMCA notices can also be sent to [email protected].

A quick check resolves most questions:

• The video does not extract. Does it play in a browser tab? If not, re-export it with standard settings (H.264).
• The image looks sideways. The file's rotation metadata is likely stripped or unusual; the exported frame follows what the browser sees.
• Extraction is slow. Long, high-resolution videos use more memory. Try first-frame mode or a small frame count first.
• How many frames can I get? Up to 150 per run, and files up to 1 GB are supported.

Messages are reviewed as time permits, usually within a few days. A response time is not guaranteed, but clear reproduction details make technical issues much easier to investigate.